Senior Genesys & Contact Center Data Specialist

Employment Type: Full-time 

About the Role: 

We’re looking for a senior-level professional with deep expertise in Genesys Contact Center Solutions and a strong command of Contact Center data. This is a high-impact role where you’ll drive performance optimization, support data strategy, and collaborate across multiple teams. Experience in FinTech or complex, data-rich environments is a strong plus. 

What You’ll Do: 

 • Serve as the go-to expert on Genesys architecture, data structure, and reporting 

 • Work with large, complex Contact Center datasets to identify patterns and performance gaps 

 • Collaborate across engineering, analytics, operations, and business teams to align goals and improve customer experience 

 • Translate business problems into data questions—and turn data into actionable insights 

 • Own and document best practices for data usage across Contact Center initiatives 

 • Support integration and optimization of Genesys within a broader tech ecosystem 

What We’re Looking For: 

 • 6+ years of experience with Genesys Contact Center platforms 

 • Solid understanding of Contact Center operations and data, including KPIs, routing logic, and Reporting tools 

 • Strong experience with data analysis, dashboards, and business intelligence tools 

 • Excellent communication skills; comfortable interacting with technical and non-technical stakeholders 

 • Experience in FinTech or regulated environments is preferred 

 • Must be based in Chennai, India or open to relocating